Refund & Cancellation Policy

At TelliePact Global Tech Services LLP, we aim to ensure that our clients and users are fully satisfied with our IT consulting services, custom software engineering, and proprietary products. This Refund & Cancellation Policy outlines the circumstances under which refunds may be requested, the timelines involved, and how cancellations are processed.

By purchasing our services or subscribing to any of our products, you agree to the terms of this policy, in addition to our Terms & Conditions.

Refund eligibility differs across our products based on the nature of the service delivered:

For custom software development, web and mobile application engineering, cloud solutions, BI & analytics consulting, and SAP solutions delivered under a signed proposal, statement of work (SOW), or service agreement:

• Advance/Retainer Payments: Any advance paid before project kickoff is refundable if Telliepact has not commenced discovery, design, or development work.
• Milestone-Based Projects: Fees for milestones already completed and delivered are non-refundable. Refunds, if any, apply only to undelivered, future milestones.
• Time & Material Engagements: Fees are billed for actual hours worked and are non-refundable once the corresponding work has been performed.
• Service-Specific Terms: Where an individual SOW or service agreement specifies different refund terms, those terms will take precedence over this general policy.

Refunds will not be issued in the following circumstances:

• Change of mind after service delivery, counselling sessions, or development work has commenced.
• Failure to use a purchased subscription, plan, or credit within its validity period.
• Delays or outcomes (such as admission decisions) caused by third parties, including colleges, institutions, or payment processors, that are outside Telliepact's control.
• Violation of our Terms & Conditions resulting in suspension or termination of access.
• Any statutory, government, or payment-gateway transaction charges already incurred.

To request a refund, please write to us at info@telliepactglobal.com with the following details:

• Your full name and registered email address or account details.
• The product or service purchased (e.g., College Raasta, TelliePact BI Hub, or the relevant project/SOW name).
• Order, invoice, or transaction reference number, along with the date of payment.
• A brief reason for the refund request.

Actual credit timelines may vary depending on your bank or payment provider and are outside our direct control.

You may cancel a College Raasta or TelliePact BI Hub subscription at any time from your account settings or by contacting us. Cancellation stops future billing but does not automatically entitle you to a refund of amounts already paid, except as described in Section 2 above. For ongoing software development or IT service engagements, cancellation is governed by the notice period and terms specified in the applicable service agreement or SOW.

Telliepact reserves the right to modify or update this Refund & Cancellation Policy at any time to reflect changes in our services, products, or legal requirements. The latest version will always be available on this page with the updated revision date, and will apply prospectively to purchases made after the update.